Delivery & Returns

Order processing

All orders are processed within 1 to 4 business days (excluding weekends, Christmas and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Any orders with shipping addresses based outside of our UK or EU delivery regions will be cancelled and your payment card will be refunded.

UK delivery

Standard Delivery: £5.00 (orders over £20) or FREE when you spend over £40.
Delivered in 2-5 days business days.

Standard Delivery: £8.50 (orders up to £20).
Delivered in 2-5 days business days.

We ship to the United Kingdom (England, Wales, Scotland & Northern Ireland – excluding Highlands and Islands). Purchases of digital items such as gift cards / gift subscriptions do not contribute towards the free delivery threshold. 

EU delivery

We ship to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands and Spain. EU shipping rates and delivery times are calculated at checkout. 

How do I check the status of my order?

We currently ship using Yodel and they will send tracking information to your email address and/or phone number.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

Damage and delivery

In the event that there are any issues with your delivery i.e., damaged or missed deliveries, please email us as soon as possible (no later than 14 days after delivery/attempted delivery) at info@hawkstone.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis.

If you have any further questions, please don't hesitate to contact us at info@hawkstone.com.