Delivery & Returns
All orders are processed within 1 to 4 business days (excluding weekends, Christmas and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rate
We ship to the United Kingdom (England, Wales, Scotland & Northern Ireland – excluding Highlands, Islands, Ireland). Any orders with shipping addresses based outside of our delivery region will be cancelled and your payment card will be refunded.
How do I check the status of my order?
We currently ship using Yodel and they will send tracking information to your email address and/or phone number.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
Damage and delivery
In the event that there are any issues with your delivery i.e., damaged or missed deliveries, please email us as soon as possible (no later than 14 days after delivery/attempted delivery) at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.