Cancellations & modification of orders

Cancellation Policy

Some items in our store may be offered to you as a subscription or a pre-order.

This cancellation policy lays out how you can change or cancel these kinds of purchases.


When you purchase a subscription, you will receive repeat deliveries. These are based on the subscription duration and frequency that you select for the given product. All subscriptions have a minimum three (3) charges, as subscriptions are purchased at a discount.

Your payment details will be stored securely, and you will be charged for each of your subscribed orders at the time they are scheduled to be fulfilled, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration.If you do not want to renew a subscription you can pause or cancel it, after the initial three (3) charges. If you want to pause or change your subscription, you can do it at any time after the initial period. Your order confirmation emails have links to your order. You can manage your subscription from there. Should the link be available or not be working please contact us at and we will adjust your subscription.

Our returns policy found here contains further details on returns and refunds.


When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may not collect payment or a partial deposit at checkout. Your payment method will be securely stored and at time of fulfilment be charged the full or remaining balance.

You can cancel a partially paid pre-order order that has not yet been fulfilled up to 48 hours prior to the fulfilment. If the order has been fulfilled and in the process of being dispatched, then you cannot cancel the order. We reserve the right to fulfil orders earlier than originally scheduled and communicated to you.

Our returns policy found here contains further details on returns and refunds.

Modification to orders

In the situation you need to edit an order that is being processed, this might be possible, depending on when we receive and process the information. Modifications or cancellation requests raised within six (6) hours of an order being placed can usually be honoured. We advise to contact us via phone should your request be within and within our opening hours.

Orders which have left the warehouse cannot be modified and/or cancelled.